General
These terms and conditions apply exclusively to the sale of tickets that provide access to the event Apsara Festival 2020 from Apsara Festival to the holder of (a) ticket(s) (hereinafter: “Customer”). The choice made by the Customer is binding and applies to all tickets of the original order. The Customer’s choice replaces c.q. modifies the existing agreement between Apsara Festival and the Customer.
Article 1: in case the Customer chooses to make a full donation
In case an event of Apsara Festival could not take place due to the Corona-crisis, the Customer may choose to convert the paid ticket fees for admission to the event in question of Apsara Festival into a gift to Apsara Festival.
The existing agreement between Apsara Festival and the Customer regarding the original order will be dissolved by this choice. The Customer agrees that his/her original order will be cancelled and that his/her right of access to the event in question will thereby lapse. The Customer also agrees that the refund amount to which the Customer is originally entitled as a result of the cancellation of its original order, will be converted into a gift to Apsara festival. As a result, there are no further (mutual) obligations between Apsara Festival and the Customer.
Article 2: in case the Customer chooses to get a refund
In case an event that could not take place due to the Corona-crisis is cancelled, the Customer may choose for a refund.
The existing agreement between Apsara Festival and the Customer regarding the original order will thus be dissolved. The Customer agrees that his/her original order will be cancelled and that his/her right to access to the event in question will thereby lapse. In return, the Customer is entitled to a refund by Apsara Festival of the full value of the amount paid for the original entrance ticket.
The refund of the amount paid for the original ticket will be made using the same payment method as the original purchase.
the refund will take place no later than 1,5 months after the date of request.
If a partial donation is chosen by the Customer, the refund amount will be reduced by the amount resulting from the donated percentage of the original refund amount as indicated by the Customer. For example: in case of a 50% donation on the original refund amount of EUR 100, EUR 50 will be refunded to the Customer.
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